Beyond Bedside Manner: Insights on Perfecting the Patient Experience

Why is it that some businesses nail the customer experience, while others miss it completely? Healthcare providers are no exception. Much of the current anger about the state of healthcare can be traced back to a poor patient experience.Beyond Bedside Manner redefines the doctor-patient relationship in ways that create significantly more value for everyone in the chain of care. This includes the patient, the doctor and the practice. Grounded in lessons from the marketplace, this book is organize